Returns Policy
If we messed up your order, we'll fix it free of charge as long as the original item comes back in brand-new condition.
Returning something for any other reason? Here's how it works:
- Items must be in brand-new condition.
- Items must be returned to us within 30 days of the day you received them.
- A $5 restocking fee may apply.
- Shipping costs are not refunded.
How to return an item:
- Contact us before you ship anything: sales@americanparkour.com or 844-4-PARKOUR. Have your order number handy, and we'll send you the return address and instructions.
- Ship with tracking. We can't refund items we don't receive.
- Once your return arrives, we'll credit your original payment method.
Exchanges: Place a new order for the item you want so we can send it right away, then return the original using the steps above.
OLLO shoes: Shoes purchased at OLLOPK.com are sold and shipped by OLLO, so returns go through OLLO's return policy.
If your order is devoured by ravenous zombies, we'll consider replacing it free of charge. We'll need photographic evidence of the zombie in question. Good luck, and remember: running is always the right call.