Popular Questions

I have a gift card! How do I apply it?

At checkout there will be a place to enter your gift card code.

Oh no! The product I want is out of stock, will it be back in time for the Holidays?

Probably! Send us an email at cs@americanparkour.com and we'll be able to let you know.

I ordered something and it's still not here!

Someone is in our office Monday - Friday filling your orders! If you ordered Friday afternoon, Saturday, or Sunday - the order will not go out until Monday at the earliest. 

It's been longer than the weekend - when can I expect my order?

Send us an email at cs@americanparkour.com with your order number. Sometimes we are waiting on incoming stock. We'll be able to give you an update though!

My tracking information is telling me it's invalid/not found...

It takes about 24 hours for USPS and FedEx systems to update their tracking information. Check back later, and if it's still not working - feel free to contact us, and we'll figure out where your order is.

When do I need to order by to get it by December 24th*?

Domestic USPS Options

via USPS Standard Post: December 15th
via USPS First Class Mail: December 19th
via USPS Priority Mail: December 21st
via USPS Priority Mail Express: December 23rd

Domestic FedEx Options

via FedEx First Overnight: December 23rd
via FedEx Priority Overnight: December 23rd
via FedEx Standard Overnight: December 23rd
via FedEx 2Day AM: December 22nd
via FedEx 2Day: December 22nd
via FedEx Express Saver: December 21st
via FedEx Ground: December 16th
via FedEx Home Delivery: December 16th

*These dates are not guaranteed. We highly recommend ordering earlier than the dates listed above. 

 

I have more questions/issues/concerns, when can I speak with someone?

Someone is in the office 9am - 5pm (EST), Monday - Friday. Call us: (844) 4-PARKOUR or email us here and someone will get back to you ASAP!